MyTv BEST Terms of Use

IMPORTANT
1. MyTv BEST provides a player that allows users to watch content that they already have access to via the internet streaming process, whether it is owned by them or a third-party provider. MyTv BEST does not offer any content such as channels, movies, or playlists on its own. It is the responsibility of the user to upload any content inside the app, whether it is a playlist from their IPTV provider using an EPG URL, M3U URL, or a playlist file saved in their local storage. Purchasing a monthly or annual license indicates users' acknowledgment that they have been utilizing the app without significant issues for over 30 days, thereby making them eligible as license holders, without the potential for refund requests based on prior issues.

2. PROHIBITED CHANNELS. Our IPTV player software is aligned with the regulations and policies of various EU countries. We stand against any form of aggression, including the ongoing conflict between Russia and Ukraine. Therefore, the following channels are strictly prohibited from being accessed or used within our application, regardless of the user's location and regardless of the origin of the content and the legitimacy of the means of acquiring it.

[List of prohibited channels]

Any attempt to access or consume content from these prohibited channels within our app is considered a breach of our terms and conditions. We reserve the right to take necessary actions, including but not limited to account suspension or termination, for any such violations.

This prohibition aligns with the European Union's legal framework, including Council Decision (CFSP) 2022/351 and Council Regulation (EU) 2022/350, which impose restrictions on certain Russian media outlets. Additionally, it is in accordance with the decision by the National Electronic Media Council of Latvia, dated June 9, which prohibits the transmission of Russian television channels within the country. This ban will remain effective until Russia ceases its aggression against Ukraine, as outlined in the Council's statement dated June 6, 2022.

“Agreement” means this Terms of Service Agreement.

“Application” shall mean computer-based software or an Internet-accessible system that interacts with a user.

“Content” means any information, text, graphics, videos, photos or other materials uploaded, downloaded or appearing on the MyTv BEST Service any content used with the MyTv BEST Service.

“Error” means a reproducible failure of the MyTv BEST Service to substantially conform to the Documentation.

“MyTv BEST” means SIA Anigan, Nr: 40203354621 Dzirnavu street 73 – 2, Rīga, LV-1011.

“MyTv BEST Service” means the products and services, as described in an applicable Order Form, that are ordered by the License holder under an Order Form and delivered by MyTv BEST to the License holder using the MyTv BEST System.

“MyTv BEST System” means the technology, including hardware and software, used by MyTv BEST to deliver the MyTv BEST Service to License holders.

“Order Form” means the online order form where you place an order for MyTv BEST services.

“User” means either an Authorized User or License holder.

These Terms of Use govern your use of our service. As used in these Terms of Use, “MyTv BEST service”, “our service” or “the service” means features and functionalities, recommendations and reviews, our websites, and user interfaces.
  1. Membership 1.1. Any individual utilizing the MyTv BEST software is considered a member. The phase during which a user utilizes the app without a license is defined as a "TRIAL period." Nevertheless, the terms and conditions specified in the "3.6 Free Services" section still apply. MyTv BEST retains the prerogative to conclude the trial period at its discretion and present the user with a licensing plan tailored to their requirements. No payment information is required during the trial period

    1.2. We have the flexibility to provide a variety of licensing options, including licenses offered in collaboration with third-party providers who offer their products and services. Specific terms and restrictions for various licensing plans will be made transparent during your registration process or through other accessible communications.

    1.3. Your MyTv BEST license remains in effect until it is terminated. To access the MyTv BEST service, you are required to have an internet connection and a compatible MyTv BEST device. Additionally, you must furnish us with a valid Payment Method, which may be updated periodically, including the option to pay through a third-party account. Unless you cancel your license before the next billing date, you grant us authorization to charge the corresponding license fee for the upcoming billing cycle. This includes instances of cancellation as outlined in the "Cancellation" section below or when MyTv BEST decides to terminate the license due to violations of our policies and/or terms and conditions.
  2. MyTv BEST Service

    2.1. You must be at least 18 years of age to become a member of the MyTv BEST service. Minors may only use the service under the supervision of an adult.

    2.2. The MyTv BEST service is for your personal and non-commercial use only and may not be shared with individuals beyond your household. Throughout the duration of your active MyTv BEST license, we provide you with a restricted, non-exclusive, and non-transferable privilege to utilize the MyTv BEST service. You commit not to utilize the service for public presentations.

    2.3. You may access the MyTv BEST service primarily within the country in which you have established your account and only in geographic locations where we offer our service. The services that may be available will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen license plan and is specified on the “Account” page.

    2.4. The MyTv BEST service is regularly updated. In addition, we continually test various aspects of our service, including our websites, user interfaces, promotional features and availability of MyTv BEST content.

    2.5. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the MyTv BEST service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the MyTv BEST service; use any robot, spider, scraper or other automated means to access the MyTv BEST service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the MyTv BEST service; insert any code or product or manipulate the content of the MyTv BEST service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the MyTv BEST service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

    2.6. The quality of the display of the content that MyTv BEST provides may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection as well as the quality of the content that you own. The minimum connection speed for SD quality is 3.0 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 4K or higher). You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching the content that you have access to via the MyTv BEST will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your MyTv BEST ready device

    2.7. MyTv BEST software is developed by, or for, MyTv BEST and may solely be used for authorized streaming through MyTv BEST ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party licenses or software. You agree that you may automatically receive updated versions of the MyTv BEST software and related third-party software.
  3. Passwords and Account Access.

    3. 1. Account Management: You are solely responsible for the security and management of your account credentials. This includes your username, password, and any other authentication information associated with your account. You must take appropriate measures to safeguard this information and prevent unauthorized access. The member who created the MyTv BEST account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the MyTv BEST account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the MyTv BEST ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account including a valid EMAIL address. We can terminate your account or place your account on hold in order to protect you, MyTv BEST or our partners from identity theft or other fraudulent activity.

    3.3. Email Accuracy: When acquiring a license, it's imperative to furnish a valid and precise email address. Any email address provided must be under your ownership or have explicit authorization to use. We are not responsible for any consequences resulting from the use of an incorrect, invalid, or unauthorized email address.

    3.4. Login Issues and Loss of Email Access: In the event that you experience login issues due to a lost email account or any other reasons related to email access, you understand and accept that you are solely responsible for resolving these matters. We do not bear responsibility for any disruptions, losses, or consequences arising from your inability to access your email.
  4. Miscellaneous

    4.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of Latvia. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

    4.2. Unsolicited Materials. MyTv BEST does not accept unsolicited materials or ideas for MyTv BEST services or content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to MyTv BEST.

    4.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the MyTv BEST FAQ. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not request the support.

    4.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4.5. Changes to Terms of Use. MyTv BEST may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.

    4.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration. You are accountable for having a functional and valid email address

    Last Updated: January 31st, 2024

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